Summary

This section contains general troubleshooting for hardware and common use-cases for the IG41. If these troubleshooting steps fail to resolve the issue. Please reach out to Support (Welcome to Samsara for Connected Equipment) and our customer support engineers will be able to assist.

Hardware Troubleshooting Use Cases

Problem Description

Possible Solutions

Gateway LED Status Anomalies

Refer to IG41 LED Guide

Third Party Data Source Not Reporting 

  • Verify wiring and check the path of the wires for possible sources of electrical noise- Gateway Third Party Connections

  • Verify configuration is correct on both IG and Third Party Device - Set up Third Party Devices

  • View error messages if available. Modbus third party devices will display an error message with an unsuccessful test read. This can be done on one of the third party device registers.

  • Check power and physical connection. Check that both the IG and the third party device are powered. Check that all physical connections are secured and clear of any noise

If using ethernet, use the Ping feature on the gateway settings page to check communications. Ensure that the static IP for the gateway is using CIDR notation (ex: 192.168.1.1/24)

CIDR Notation Table

Ensure all communication settings are correct in the third party device settings page and in the gateway settings page where applicable

If Modbus, use the Test feature on a third party device register to check if it is parsing or if there are any Modbus exception codes. Enter a Test Value equal to the register length

Modbus Register Test Button

Physical Damage

UL / C1D2 Certification Difference

The IG41 is C1D2 certified from Intertek (which is directly equivalent to ULs C1D2 certification). More information is available here.

 Use-Case Based Troubleshooting Guide

Problem Description

Possible Solutions

Digital Inputs Inaccurate or Not Reporting

  • Verify gateway is online by checking the gateways page

  • Verify data channel is configured properly. Navigate to Settings > Gateway > (...) > Inputs to verify input settings.

  • Verify wiring and installation - IG41 Install Guide

  • Check the scaling to make sure the raw values are converted to readable units

Analog Inputs Inaccurate or Not Reporting

  • Verify gateway is online by checking the gateways page

  • Verify data channel is configured properly as Voltage (0-10V) or Current (4-20mA). Navigate to Settings > Gateway > (...) > Inputs to verify input settings.

  • Verify wiring and installation - IG41 Install Guide

  • Check the scaling to make sure the raw values are converted to readable units